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Operational Improvement and Strategy Support Lead

27/03/2025
10/04/2025
Maximum Term Contract - Full time
Geelong
Call Centre and Customer Service

Remarkable people; remarkable career. 

Are you ready to rediscover remarkable and make a positive impact on people’s lives? At GMHBA, every day brings an opportunity to empower and support communities to live well. Join us to be part of something meaningful and discover the remarkable benefits of working at GMHBA.

GMHBA takes pride in being an Australian not-for-profit health insurance and healthcare company that truly values its members. For a rewarding 90 years, we've been dedicated to serving the community and as a result have become one of Australia's leading regionally based private health insurers. We live and breathe exceptional care and are dedicated to making GMHBA a remarkable place to work. We value building connections, embrace individuality, and maintain a supportive, performing culture. GMHBA offers a flexible workplace, a community-focused culture, and a great regional lifestyle

Job Description

About the Role

We’re looking for an Operational Improvement and Strategy Support Lead for 12months Maximum Term Contract  to enhance processes and drive efficiency within our Operations and Membership teams. This role will focus on improving workflows, reducing risks, and delivering a better experience for both employees and members. Key responsibilities include leading strategic initiatives, implementing process improvements, ensuring compliance, and fostering a culture of continuous change.

Key Responsibilities:

  • Lead process improvements to boost productivity and reduce risks.
  • Collaborate with teams to implement changes and drive efficiency.
  • Ensure compliance with regulatory and company standards.
  • Promote safety and wellbeing in the workplace.

Desired Skills and Experience

About you

Mandatory

  • Demonstrated experience in the development and implementation of a range of process improvement projects end to end in a service industry (3+ years).
  • A proven ability to effectively engage a varied workforce in improvement initiatives
  • Highly developed leadership, communication, negotiation and influencing skills
  • Advanced data analysis experience

Highly desirable

  • Tertiary Qualifications in business, commerce or a related discipline.
  • Demonstrated experience in health Insurance or an insurance related field
  • Experience working in an Agile environment
  • Experience in or exposure to applying Human Centered Design or Design Thinking.

If you believe you would be a great fit but don’t quite tick all the boxes, we encourage you to apply. 

Let’s get started. 
Submit your application online today. Applications close Thursday,10th April 2025.

If you have any questions about this position or the recruitment process, please reach out to the careers team at careers@gmhba.com.au

At GMHBA, we value a diverse and inclusive culture. We are committed to creating a workplace where every single person feels valued and can be their true, authentic selves. It allows us to be more reflective of our community, have a range of perspectives, and better support our customers, members, and patients. We encourage candidates with diverse backgrounds, experiences, perspectives, and beliefs to apply for this role.

In submitting an application, you agree that you have read and accepted the terms and conditions of our recruitment privacy statement: gmhba.com.au/privacy

 
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