Are you ready to rediscover remarkable and make a positive impact on people’s lives? At GMHBA, every day brings an opportunity to empower and support communities to live well. Join us to be part of something meaningful and discover the remarkable benefits of working at GMHBA.
GMHBA takes pride in being an Australian not-for-profit health insurance and healthcare company that truly values its members. For a rewarding 90 years, we've been dedicated to serving the community and as a result have become one of Australia's leading regionally based private health insurers. We live and breathe exceptional care and are dedicated to making GMHBA a remarkable place to work. We value building connections, embrace individuality, and maintain a supportive, performing culture. GMHBA offers a flexible workplace, a community-focused culture, and a great regional lifestyle
Job Description
About the Role
GMHBA is seeking a proactive and skilled IT Business Analyst to join our team on a Fixed Term Contract basis ending on 30th June 2026. This role is a key link between business needs and technical solutions, responsible for understanding and improving business processes, gathering and analysing requirements, and supporting solution design, implementation, and ongoing improvement across GMHBA’s digital ecosystem.
As an IT Business Analyst, you'll facilitate workshops, document business and system processes, assess vendor solutions, and contribute to continuous improvement initiatives. You’ll collaborate closely with stakeholders across the business and technology teams to ensure solutions meet business objectives and deliver value.
Key Responsibilities:
• Elicit and document business/technical requirements and user stories
• Analyse current systems and recommend improvements
• Support solution design, change management, testing, and implementation
• Engage with stakeholders to ensure alignment and effective communication
• Promote best practices in business analysis and continuous improvement
What we are looking for:
• Strong analytical, facilitation, and problem-solving skills
• Experience working across technology and business teams
• Familiarity with solution assessment, design documentation, and UAT support
• Ability to work independently while collaborating with cross-functional teams
Join a supportive team that values innovation, continuous learning, and delivering real impact to our members and operations.
Desired Skills and Experience
About you
As the ideal candidate, you’ll need to demonstrate the following skill and experience:
Mandatory
• Bachelor’s Degree or equivalent (IT discipline preferred) and/or minimum 3 years working in business analysis or software delivery roles
• Excellent communication skills including written, verbal, and interpersonal
• Strong analytical skills, with capabilities to elicit and define business requirements and map them to technology solutions
• Strong problem-solving skills, including root-cause analysis and ability to think laterally
• Strong time-management and planning skills
• Experience with agile software delivery tools and techniques
• Experience with process analysis and process documentation
Highly desirable
• Business Analyst training/qualifications (such as IIBA certification)
• Process improvement methodologies (such as Lean, 6 SIGMA)
• Experience working in financial services industry and/or Private Health Insurance industry
If you believe you would be a great fit but don’t quite tick all the boxes, we encourage you to apply.
Let’s get started.
Submit your application online today. Applications closes on 26th May 2025
If you have any questions about this position or the recruitment process, please reach out to the careers team at careers@gmhba.com.au
At GMHBA, we value a diverse and inclusive culture. We are committed to creating a workplace where every single person feels valued and can be their true, authentic selves. It allows us to be more reflective of our community, have a range of perspectives, and better support our customers, members, and patients. We encourage candidates with diverse backgrounds, experiences, perspectives, and beliefs to apply for this role.
In submitting an application, you agree that you have read and accepted the terms and conditions of our recruitment privacy statement: gmhba.com.au/privacy.
