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Team Leader, Member Sales and Retention

13/05/2025
27/05/2025
Permanent - Full Time
Geelong
Sales

Remarkable people; remarkable career. 

Are you ready to rediscover remarkable and make a positive impact on people’s lives? At GMHBA, every day brings an opportunity to empower and support communities to live well. Join us to be part of something meaningful and discover the remarkable benefits of working at GMHBA.

GMHBA takes pride in being an Australian not-for-profit health insurance and healthcare company that truly values its members. For a rewarding 90 years, we've been dedicated to serving the community and as a result have become one of Australia's leading regionally based private health insurers. We live and breathe exceptional care and are dedicated to making GMHBA a remarkable place to work. We value building connections, embrace individuality, and maintain a supportive, performing culture. GMHBA offers a flexible workplace, a community-focused culture, and a great regional lifestyle

Job Description

About the Role

Are you a motivated and experienced leader looking for your next challenge? Join GMHBA as the Team Leader of Member Sales and Retention! In this key role, you will oversee a dynamic team, driving performance across all aspects of member sales, retention, and service. You’ll have the opportunity to lead a team that directly impacts GMHBA’s success, ensuring high-quality member experiences and achieving key sales and retention targets.

As Team Leader, you’ll play a pivotal role in managing day-to-day operations, providing expert coaching to team members, driving performance improvements, and ensuring compliance with quality standards. Your leadership will help foster a high-performance team culture and promote growth in both sales and retention.

Why Join Us?

At GMHBA, we value a supportive and collaborative work environment, where your expertise is not only acknowledged but actively encouraged to grow. You'll benefit from ongoing professional development, a great company culture, and the chance to make a real difference in the healthcare sector.

Key Responsibilities

  • Lead and manage the Member Sales and Retention team a team of Sales and Retention agents to ensure service excellence and performance against sales, retention, and operational targets.
  • Deliver daily coaching and performance management to your team, fostering a high-performance culture.
  • Oversee the execution and effectiveness of member acquisition and retention campaigns.
  • Provide regular feedback and support to team members to help them meet their goals and improve their skills.
  • Collaborate with internal teams, driving continuous improvement and ensuring compliance with policies and standards.
  • Maintain positive relationships with stakeholders both internally and externally, including GMHBA members and suppliers.

Desired Skills and Experience

About you

Mandatory

  • Experience in a people leadership role where you have demonstrated an ability to coach, mentor and develop team members and to deliver constructive feedback in a considered way.
  • Experience in a sales, retention and service environment that requires a high degree or problem solving, professional collaboration and complaint management and resolution
  • Ability to make sound decisions and show good judgment under pressure, where information is ambiguous
  • Strong communication skills with the ability to communicate technical concepts to others
  • Strong organizational and time management skills with the ability to plan and prioritize workload against business and customer needs.
  • Strong track record of delivery against core operational metrics
  • Flexible approach to work and adaptable to thrive in and support a changing environment
  • Intermediate computer literacy skills including competent use of Microsoft Office

 

Highly Desirable

  • Operational experience in leading and supervising small to medium teams within a service and/or contact centre environment
  • Experience working in private health insurance or related sector such as banking, general insurance or member-based organizations or non for profits, with an understanding of back-office operations including technical process, systems and products.
  • Demonstrated knowledge of call center operations, metrics and related technology
  • Tertiary qualification in a relevant area i.e. business, finance, frontline management or by equivalent experience

Benefits

  • Access to R&R Program that recognises the Sales & Retention high performance against key targets
  • Rostered Day off (RDO) One per month
  • Flexible work policy

If you believe you would be a great fit but don’t quite tick all the boxes, we encourage you to apply. 

Let’s get started. 
Submit your application online today. Applications close Tuesday,27th May 2025.

If you have any questions about this position or the recruitment process, please reach out to the careers team at careers@gmhba.com.au

At GMHBA, we value a diverse and inclusive culture. We are committed to creating a workplace where every single person feels valued and can be their true, authentic selves. It allows us to be more reflective of our community, have a range of perspectives, and better support our customers, members, and patients. We encourage candidates with diverse backgrounds, experiences, perspectives, and beliefs to apply for this role.

In submitting an application, you agree that you have read and accepted the terms and conditions of our recruitment privacy statement: gmhba.com.au/privacy.

 
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