Remarkable people; remarkable career.
At GMHBA, every day brings an opportunity to empower and support communities to live well. Join us to be part of something meaningful and discover the remarkable benefits of working at GMHBA.
GMHBA takes pride in being an Australian not-for-profit health insurance and healthcare company that truly values its members. For a rewarding 90 years, we've been dedicated to serving the community and as a result have become one of Australia's leading regionally based private health insurers. We live and breathe exceptional care and are dedicated to making GMHBA a remarkable place to work. We value building connections, embrace individuality, and maintain a supportive, performing culture. GMHBA offers a flexible workplace, a community-focused culture, and a great regional lifestyle
What you’ll do:
As the Service Desk Advisor at GMHBA you will serve as the first point of contact for all users requiring support with technical incidents, service requests, technical questions, and IT-related issues.
This is a 10-month fixed term contract. You will be required to work a rotating Saturday roster with 1 Saturday every 4 weeks (9am-1pm). Overtime will be paid for Saturday shifts.
This role is responsible for:
- Efficiently logging, diagnosing, and resolving a wide range of hardware and software issues
- Ensuring timely escalation when necessary
- delivering an exceptional end-to-end customer experience
- providing prompt, professional, and effective support, maintaining clear communication, and following up to ensure user satisfaction and resolution of all reported issues
Why Join Us?
Be part of a forward-thinking team that values innovation, collaboration, and continuous improvement which is all aimed at making healthcare better for our members.
Mandatory
Certificate IV in Information Technology or equivalent
Experience working within a medium-large enterprise utilizing ITIL (or MOF) fundamentals and frameworks for IM Systems Management
Experience in a fast-paced service environment and a sound customer service ethic
Specialist experience with core business systems/applications –Active Directory, Exchange mailbox management, and Desktop and Mobile Operating Systems
Highly desirable
Knowledge of the Private Health Insurance industry.
Experience with application support or training
ITIL V4 Foundations Certification
If you believe you would be a great fit but don’t quite tick all the boxes, we encourage you to apply.
Let’s get started.
Submit your application online today. Applications close 18th September 2025.
If you have any questions about this position or the recruitment process, please reach out to the careers team at careers@gmhba.com.au
At GMHBA, we value a diverse and inclusive culture. We are committed to creating a workplace where every single person feels valued and can be their true, authentic selves. It allows us to be more reflective of our community, have a range of perspectives, and better support our customers, members, and patients. We encourage candidates with diverse backgrounds, experiences, perspectives, and beliefs to apply for this role.
In submitting an application, you agree that you have read and accepted the terms and conditions of our recruitment privacy statement: gmhba.com.au/privacy
Please note, candidate screening and interviews may commence prior to the closing of the advertisement so get your application in as soon as possible.