Call Centre and Customer Service,Insurance & Superannuation
Remarkable people; remarkable career.
Are you ready to rediscover remarkable and make a positive impact on people’s lives? At GMHBA, every day brings an opportunity to empower and support communities to live well. Join us to be part of something meaningful and discover the remarkable benefits of working at GMHBA.
GMHBA takes pride in being an Australian not-for-profit health insurance and healthcare company that truly values its members. For a rewarding 90 years, we've been dedicated to serving the community and as a result have become one of Australia's leading regionally based private health insurers. We live and breathe exceptional care and are dedicated to making GMHBA a remarkable place to work. We value building connections, embrace individuality, and maintain a supportive, performing culture. GMHBA offers a flexible workplace, a community-focused culture, and a great regional lifestyle
Job Description
Passionate about risk management and compliance — and ready to make a real impact in a customer-focused, values-driven organisation?
At GMHBA, we’re looking for a dedicated and detail-oriented Risk and Compliance Officer to join our team and support the effective management of risk and compliance across our Customer function. You’ll play a key role in ensuring strong governance practices, supporting a proactive risk culture, and helping us maintain our commitment to regulatory obligations and service excellence.
What You’ll Be Doing
Lead compliance testing, incident management, and control effectiveness programs
Provide high-quality risk and compliance reporting to senior leadership
Maintain and enhance risk registers, frameworks, and compliance systems
Identify and manage operational and regulatory risks, supporting root cause analysis and remediation
Collaborate with internal stakeholders to improve controls and risk awareness across teams
Deliver practical, risk-based guidance and be a trusted advisor to senior leaders
Champion a culture of accountability, safety, and continuous improvement
Desired Skills and Experience
What We’re Looking For
Mandatory:
Proven experience in an operational Risk & Compliance role
Strong analytical skills and attention to detail
Ability to interpret and apply policies, procedures, and regulations
Excellent communication and organisational skills
Collaborative and team-oriented mindset
Desirable:
Qualifications in Business, Commerce, Law or a related discipline
Certificate in Governance, Risk & Compliance practices
Experience in private health insurance or a health-related business
Familiarity with regulatory obligations including Compliance Plans and PHI rules
Formal audit qualifications or exposure to meeting/group facilitation techniques
Why Join GMHBA?
Be part of a purpose-led, member-focused organisation with strong community values
Enjoy flexibility with a hybrid working model (2–3 days in office)
Contribute to meaningful work that directly supports better health outcomes
Join a supportive team where your expertise and input are valued
If you believe you would be a great fit but don’t quite tick all the boxes, we encourage you to apply.
Let’s get started
Submit your application online today. Applications close on Friday,19th September 2025
If you have any questions about this position or the recruitment process, please reach out to the careers team at careers@gmhba.com.au
At GMHBA, we are committed to building a diverse and inclusive workplace where everyone feels respected, valued, and empowered to be their authentic selves. We believe that inclusion strengthens our organisation, enriches our culture, and allows us to better support our members, patients, and communities. We actively welcome and encourage applications from people of all backgrounds, identities, and experiences.
In submitting an application, you agree that you have read and accepted the terms and conditions of our recruitment privacy statement: gmhba.com.au/privacy.
