At GMHBA, every day is a chance to make a real impact on people’s lives. Join our people-focused, not-for-profit health insurer and enjoy a flexible workplace, supportive culture, and a rewarding regional lifestyle. For 90 years, we’ve put our members, and our people, first. Make your career meaningful with GMHBA.
Job Description
About the opportunity:
GMHBA has an ambitious vision over the next ten years to move from being a private health insurer with health businesses to an integrated care company that prioritises seamless customer experience. Key to realising this vision is ensuring that our teams are equipped with the right technology, including a market leading ERP Platform that incorporates Finance, HR, Business planning, Payroll and analytic capabilities.
The Project Director will support the delivery of a broad range of program initiatives within the digital transformation team. This role will support the business through strategic project management and the hands-on delivery of operational activities and will play a key part in shaping the technology and culture that support our vision for seamless, customer-centred care.
You will:
Oversee delivery of a multi-million-dollar transformation project
Provide strategic leadership and resource planning, ensuring business continuity and future readiness.
Manage program scope, budgets, risks, and dependencies, ensuring on-time and on-budget delivery.
Develop and execute change management and stakeholder engagement plans in collaboration with People & Culture.
Ensure governance, compliance and reporting standards are met, including audit and regulatory requirements.
Build strong partnerships with internal teams, vendors, and external stakeholders to achieve program success.
Lead the next stage of our CRM transformation, including
Completion of the transition to Dynamics365 including:
Consolidation of customer and provider management into our new CRM
Reducing reliance on HAMBS for non-core functions
Single source of truth for our customer data
Consolidated systems for our employees
Simplification of the customer digital experience
Provide customers with options for interaction with GMHBA, though multi-channel service provision and touchpoints for our customers
Enhanced self service capabilities for our customers
Organisational changes required to realise strategic outcomes including -
New ways of working - Streamlined processes and practices enabled by our industry-leading technology capability
Define and implement the capability and maturity of the functions required to drive performance
Defining the underlying cost and commercial constructs required to operate sustainable
Desired Skills and Experience
About you:
Tertiary qualification in a related discipline (e.g business administration, program management, computer science or a related field) or by equivalent experience.
8+ years project management experience or equivalent leadership experience in managing high value, highly complex pieces of work
Familiarity with the broader Finance and HR technology ecosystem
Experience in highly regulated or governed sectors (e.g. APS, Finance, Healthcare)
Excellent diplomacy skills and a proven ability to establish and maintain interpersonal and professional relationships.
Extensive requirements gathering experience across large, complex projects
Equal ability to work both at a strategic development level and at an operational level
Highly desirable
Proficiency with one or more leading ERP systems (Workday preferred)
At GMHBA, we are committed to building a diverse and inclusive workplace where everyone feels respected, valued, and empowered to be their authentic selves. We believe that inclusion strengthens our organisation, enriches our culture, and allows us to better support our members, patients, and communities. We actively welcome and encourage applications from people of all backgrounds, identities, and experiences.
In submitting an application, you agree that you have read and accepted the terms and conditions of our recruitment privacy statement: gmhba.com.au/privacy
Submit your application online today. Applications close 5pm 19th November.
Please note, candidate screening and interviews may commence prior to the closing of the advertisement so get your application in as soon as possible.
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